Returns & Refunds

At Knots Of Love, every item is handcrafted with premium materials and care. Due to the handmade nature of our products, we have a strict but fair return policy to protect both our customers and our craft.

We accept exchanges only (no cash refunds) for ready-made items that arrive damaged or defective. You must contact us within 24 hours of delivery and ship the item back within 3 days of our approval.

Custom orders cannot be returned or exchanged under any circumstance, as they are made specifically for you.

• Item arrived damaged or defective
• Item is significantly different from the product description or photos
• Wrong item was shipped
• Item has a clear manufacturing defect (loose stitches, broken clasp, etc.)

Items must be unused, unworn, and in original condition with all packaging intact.

• Custom or personalised orders, these are final sale, no exceptions
• Items reported after 24 hours of delivery
• Items not shipped back within 3 days of return approval
• Items that have been worn, washed, or altered
• Sale or discounted items (unless defective)
• Change of mind, wrong size or colour chosen by the customer

1. 1

   Contact us within 24 hours of delivery

   Email us at knotsoflovepk@gmail.com with your order number and a clear description of the issue. Late requests will not be accepted.

2. 2

   Send photos of the issue

   Attach clear photos showing the defect or damage. This helps us review your request quickly.

3. 3

   We review your request

   Our team will review your claim and respond within 1–2 business days confirming whether it qualifies.

4. 4

   Ship the item back within 3 days

   If approved, ship the item back in its original condition within 3 days of our approval. Return shipping is the customer's responsibility unless the item was defective or incorrect.

5. 5

   Exchange dispatched

   Once we receive and inspect the returned item, we dispatch your replacement as soon as possible.